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Terms of Service for Aderlo Cloud Hosting Services

Effective from 1 August 2026

In force from 1 Aug 2026.

§ 1. General Provisions

  1. These Terms of Service govern the provision of hosting services electronically via the platform available at https://aderlo.cloud (hereinafter: the "Platform" or "Service") and the terms of entering into and terminating service agreements.

  2. The Service Provider is: ADERLO PROSTA SPÓŁKA AKCYJNA (simple joint-stock company) ul. Nowogrodzka 50/54 lok. 515, 00-695 Warsaw, Poland Correspondence address: ul. Żwirki i Wigury 25, 32-600 Oświęcim, Poland KRS: 0000955282 — District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division NIP (Tax ID): 5492466214, REGON: 521268860 Share capital: PLN 2,112,475.50 (hereinafter: the "Service Provider" or "Aderlo").

  3. Contact details:

  4. These Terms constitute a standard-form contract within the meaning of Article 384 § 1 of the Polish Civil Code.

  5. These Terms are available in the following language versions: Polish, English, Czech, German and Ukrainian. In the event of any discrepancy between language versions, the Polish version shall prevail.

  6. These Terms have been prepared in accordance with, inter alia: the Polish Civil Code, the Consumer Rights Act of 30 May 2014, the Electronic Services Act of 18 July 2002, Regulation (EU) 2016/679 (GDPR), and other applicable provisions of Polish and EU law.

§ 2. Definitions

For the purposes of these Terms:

  1. Service Provider — ADERLO PROSTA SPÓŁKA AKCYJNA, as specified in § 1(2).

  2. Client — a natural person with full legal capacity, a legal person, or an organisational unit without legal personality granted legal capacity by statute, entering into a Hosting Service agreement with the Service Provider.

  3. Consumer — a Client who is a natural person performing a legal act with the Service Provider not directly related to their business or professional activity (Article 22¹ of the Polish Civil Code).

  4. Entrepreneur with consumer rights (hereinafter: "PNPK") — a natural person conducting business activity who enters into a contract directly related to their business activity, where the content of the contract indicates that it is not of a professional nature for that person (Article 385⁵ of the Polish Civil Code).

  5. Hosting Service (hereinafter: "Service") — a service provided electronically, consisting of making server resources available to the Client (disk space, computing power, bandwidth) for the purpose of storing and making data available on the Internet, under the selected Plan.

  6. Plan — a set of technical parameters and features of the Hosting Service offered by the Service Provider (Starter Store, Growth Store, Scale Store, Dedicated Commerce), the detailed specification of which is available in the current price list on the Platform.

  7. Client Panel — the web interface available at https://aderlo.cloud, through which the Client manages their account, services, payments and settings.

  8. DA Account (DirectAdmin Account) — an individual administrative account on the server, created for the Client as part of the activated Hosting Service.

  9. Technical Subdomain — a subdomain in the *.shops.aderlo.cloud domain automatically assigned to each Hosting Service as a technical address. The Technical Subdomain is the property of the Service Provider and is not transferable to the Client.

  10. Agreement — the Hosting Service agreement concluded remotely between the Service Provider and the Client via the Platform, under the terms specified in these Terms and the selected Plan.

  11. Billing Period — the period for which the Service fee is charged (monthly or annual), as selected by the Client when placing an order.

  12. Business Day — Monday to Friday, excluding public holidays in the Republic of Poland.

§ 3. Conclusion of the Agreement

  1. Information about the Services posted on the Platform constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Polish Civil Code.

  2. To conclude the Agreement, the Client: a) creates an account in the Client Panel, providing the required data (e-mail address, name or company name, address, tax ID — for businesses), b) selects a Plan and Billing Period, c) optionally — selects a domain for registration or connection, d) reviews and accepts these Terms, the Privacy Policy and the SLA by ticking the appropriate checkbox, e) makes payment in accordance with § 11.

  3. A Client who is a Consumer or PNPK, when ordering a Hosting Service, expressly consents to the immediate commencement of the Service before the expiry of the withdrawal period, with the understanding that: a) if the Service is fully performed within the paid Billing Period, they lose the right to withdraw from the agreement, b) if they withdraw before full performance, they are obliged to pay for services rendered up to the moment of withdrawal, proportionally. This consent is given by ticking a separate checkbox in the order process.

  4. The Agreement is concluded upon the crediting of payment for the first Billing Period to the Service Provider's account or upon confirmation of successful payment authorisation by the payment operator.

  5. Upon conclusion of the Agreement, the Service Provider sends the Client a confirmation e-mail containing: Service Provider details, selected Plan, Billing Period, price, information on the right of withdrawal (for Consumers and PNPKs), and DA Account access credentials.

  6. The Service Provider activates the Hosting Service promptly after conclusion of the Agreement, no later than within 24 hours of payment being credited.

§ 4. Scope of Services

  1. Under the Hosting Service, the Service Provider provides the Client with server resources in accordance with the parameters of the selected Plan, including in particular: a) NVMe disk space, b) computing power (vCPU) and RAM, c) dedicated PHP workers, d) data transfer, e) unlimited websites and MySQL/MariaDB databases, f) SSL certificates (Let's Encrypt), g) LiteSpeed Enterprise server with LSCache module, h) Redis object cache, i) support for 16 PHP versions, individually configurable per site, j) application manager (Installatron) with auto-installation of WordPress and WooCommerce, k) Git hosting with auto-deploy webhook, l) backups in accordance with § 5.

  2. Plan parameters (CPU, RAM, IO, IOPS, number of processes) constitute maximum values, enforced by the CloudLinux LVE resource isolation system. The Service Provider does not guarantee constant availability of resources at their maximum level — resources are shared within the server.

  3. Additional features available in selected Plans: a) Scale Store and Dedicated Commerce: SSH access in an isolated environment (CageFS jail), b) Dedicated Commerce: dedicated technical account manager, migration handled by the Service Provider, c) All Plans: WP-CLI, DirectAdmin API (Login Keys), ability to connect an AI agent via MCP server (@aderlo/mcp).

  4. Auto-installation of applications. The Client may order a Service with pre-installed WordPress or WordPress with WooCommerce (with pre-configured LiteSpeed Cache). Installation creates random application administrator credentials, which are communicated to the Client once. The Client is responsible for storing and changing application passwords. Automatically installed software is third-party software (GPL and other licences), and the Service Provider is not its manufacturer or distributor.

  5. Node.js applications. The Client may run Node.js applications (versions 18–22), created in the administration panel, served by LiteSpeed, within the resource limits of their Plan.

  6. The Service Provider reserves the right to change the technical parameters of the Service (including server software versions), provided that the change does not materially degrade the quality of the Service. The Client will be notified of material changes at least 14 days in advance.

§ 5. Backups

  1. The Service Provider performs automatic backups of entire hosting accounts (JetBackup) with the following retention, depending on the Plan:

    PlanBackup retention
    Starter Store7 days
    Growth Store14 days
    Scale Store30 days
    Dedicated Commerce30 days

  2. Backups are performed once daily (during night hours) and stored on a separate backup server in a data centre within the European Union.

  3. The Client may create self-service application backups via the administration panel (Installatron), with a limit of 5 backups per installation. Automatic backups created during application updates expire after approximately 12 days.

  4. Backups are a best-effort measure and do not constitute a guarantee of full data recovery. The Service Provider is not liable for loss or corruption of data stored in backups.

  5. The Client is responsible for creating and storing their own backups of critical data. The Service Provider recommends regular download of backups to the Client's local device.

  6. Data restoration from a backup at the Client's request is performed free of charge via the self-service panel. Restoration requiring intervention by the Service Provider's technical team may be subject to an additional fee, of which the Client will be informed in advance.

§ 6. Security Updates

  1. The Service Provider reserves the right to perform a forced security update of software installed on the Client's DA Account (including WordPress, WooCommerce, plugins and themes managed by Installatron), if: a) the software publisher has released a patch/minor update addressing a security vulnerability, and b) the Client has not performed the update independently within 30 days of the patch publication date.

  2. Before each forced update, the Service Provider automatically creates a backup of the application being updated. In case of update failure, the application is automatically restored from the backup (rollback).

  3. Forced security updates are limited to patch/minor/security releases only and do not include upgrades to new major versions.

  4. The Service Provider is not liable for incompatibility of third-party plugins, themes or extensions with the updated software version. In case of incompatibility, the Client may use the pre-update backup to restore the previous state.

  5. The Client may configure their own auto-update settings in the Installatron administration panel. Client settings selecting more frequent updates take precedence — forced updates apply only to overdue installations.

§ 7. Domains

  1. Through the Platform, the Client may order domain name registration or transfer. Domain registration services are provided by MSERWIS Sp. z o.o. (domeny.tv) as an accredited registrar. The registrar's separate terms of service apply to domain services.

  2. Each Hosting Service automatically receives a Technical Subdomain in the *.shops.aderlo.cloud domain. The Technical Subdomain is the property of the Service Provider and is not transferable to the Client or third parties.

  3. The Client may connect their own domain to the Hosting Service by pointing DNS records to the Service Provider's server.

§ 8. E-mail

  1. As part of the Hosting Service, the Client may create and manage e-mail mailboxes within connected domains.

  2. The Service Provider uses BlockCracking and other anti-abuse mechanisms that may limit the number of messages sent from the Client's account within a given time period.

  3. The Service Provider does not guarantee e-mail deliverability. Deliverability depends on factors beyond the Service Provider's control, including recipients' anti-spam policies, IP reputation and DNS configuration.

  4. The Client undertakes to use the e-mail service in compliance with applicable law, in particular regulations regarding unsolicited commercial communications. The Client bears sole responsibility for obtaining necessary consents from marketing communication recipients.

§ 9. API Keys and Remote Access

  1. The Client may create API keys (DirectAdmin Login Keys) with limited scope, enabling automation of hosting account management.

  2. The Client may use the Service Provider's MCP server (Model Context Protocol), enabling an AI agent (e.g. Claude, Cursor) to manage the hosting account via scoped API keys.

  3. All operations performed via the Client's API key or MCP token are treated as operations performed by the Client. The Client bears full responsibility for secure storage, scope limitation, and prompt revocation of compromised keys.

  4. The Service Provider reserves the right to apply rate limiting and to deactivate an API key in case of abuse or threat to server stability.

  5. SSH access is available in Scale Store and Dedicated Commerce Plans. SSH sessions run in an isolated CageFS jail environment subject to Plan resource limits.

§ 10. Restrictions and Prohibited Uses

  1. The Client undertakes to use the Hosting Service only in a manner consistent with the law, these Terms and good practices.

  2. The following are expressly prohibited: a) cryptocurrency mining or proof-of-work computations, b) mass sending of unsolicited correspondence (spam), c) network/port scanning or vulnerability scanning of third-party systems, d) operating proxy servers, VPNs or TOR exit nodes, e) public audio/video streaming consuming excessive server resources, f) storing or distributing illegal content, including copyright-infringing material, child sexual abuse material, hate speech, g) phishing, malware distribution, operating botnets, h) any activity threatening the stability of the shared server or the security of other Clients' data.

  3. The Service Provider uses Imunify360 protection, which may automatically quarantine malicious files, block suspicious HTTP requests, and restrict access from malicious IP addresses. The Client accepts that these automated protective measures may affect the operation of their websites if they contain code detected as potentially dangerous.

  4. Abuse reports should be directed to: abuse@aderlo.com.

§ 11. Payments and Invoicing

  1. Service prices are listed in the current price list on the Platform, in the currency selected by the Client (PLN or EUR), and are exclusive of VAT (net prices) unless otherwise stated.

  2. Payment method: credit/debit card payment via Stripe (Stripe Payments Europe, Ltd.).

  3. Invoicing process: a) Upon placing an order, the Service Provider issues a proforma invoice with a 7-day payment term. b) A VAT invoice is issued only after payment has been credited. c) Orders not paid within the proforma validity period are automatically cancelled.

  4. Service renewal: a) Auto-renew (default): the Client's payment card is charged automatically at the start of each new Billing Period. b) One-time payment: the Client may opt for one-time payment (without auto-renew), in which case the Service price is increased by a surcharge of 10% (rounded up to the nearest full currency unit).

  5. Annual plan: when selecting an annual Billing Period, the Client receives a discount equivalent to 2 months (payment for 10 months instead of 12).

  6. Reverse charge: For Clients who are VAT-registered taxable persons in an EU Member State other than Poland, the Service Provider issues invoices without charging VAT, with the annotation "reverse charge" (Article 196 of Directive 2006/112/EC). Application of reverse charge is subject to positive verification of the Client's VAT number in the VIES system.

  7. KSeF: The Service Provider transmits electronic invoices via Poland's National e-Invoice System (KSeF) in accordance with applicable law, from the effective date of the statutory obligation.

  8. Accounting document retention: Invoices and settlement documents are retained for 5 tax years.

§ 12. Suspension and Termination

  1. The Hosting Service may be in the following states: pending, active, suspended, cancelled, terminated.

  2. Suspension due to payment arrears: a) If payment for the next Billing Period is not received, the Service Provider will issue an electronic payment reminder. b) If the arrears are not settled within 7 days of the due date, the Service is suspended — the Client loses access to websites and hosting services, but data remains on the server. c) If the arrears are not settled within 30 days of suspension, the Service Provider may terminate the Agreement with immediate effect and delete the Client's data (termination).

  3. Suspension due to Terms violation: The Service Provider may immediately suspend the Service in case of violation of the restrictions set out in § 10 or activity threatening server stability or other Clients' data security.

  4. Termination by the Client: The Client may terminate the Agreement at any time by not renewing the Service. The Agreement expires at the end of the paid Billing Period.

  5. Data deletion: After termination, the Client's data is permanently deleted from the production server. Backups expire naturally according to Plan retention (7–30 days). The Client may download a backup via the administration panel until the moment of termination.

  6. Termination by the Service Provider: The Service Provider may terminate the Agreement with 30 days' notice for important reasons. In such case, the Client is entitled to a proportional refund for the unused period.

§ 13. Liability

  1. Limitation of liability: The Service Provider's total liability towards Clients who are not Consumers or PNPKs is limited to the total fees paid by the Client for the Service in the 12 months preceding the event causing the damage.

  2. The Service Provider is not liable for: interruptions covered by SLA exclusions, loss or damage caused by the Client, third-party software errors, force majeure events, loss of profits or indirect damages, acts or omissions of the domain registrar.

  3. Liability limitations in paragraphs 1 and 2 do not apply to Consumers or PNPKs to the extent that such limitation would be contrary to mandatory consumer protection law.

§ 14. Right of Withdrawal and Money-Back Guarantee

14.1. Statutory Right of Withdrawal (Consumer and PNPK)

  1. Consumers and PNPKs have the right to withdraw from the Agreement without giving reasons, within 14 days of the date of conclusion.

  2. Since the Hosting Service is activated immediately (with the Client's express consent per § 3(3)): a) if the Service has been fully performed — the Consumer/PNPK loses the right to withdraw, b) if withdrawal occurs before full performance — the Consumer/PNPK must pay proportionally for services already rendered.

  3. The withdrawal statement may be sent to: cloud@aderlo.com or by post to the correspondence address.

  4. Refunds are made within 14 days of receiving the withdrawal statement, using the same payment method.

14.2. Domain Registration

  1. Domain registration is a service performed fully and irreversibly immediately upon order placement with the registrar. The Client expressly consents to immediate performance and acknowledges loss of withdrawal right upon registration.

14.3. 30-Day Money-Back Guarantee

  1. Regardless of the statutory right of withdrawal, the Service Provider offers a 30-day money-back guarantee from the date of conclusion of the Agreement: a) the guarantee applies only to the Hosting Service (not domain registration fees), b) the guarantee is available to Consumers, PNPKs and businesses alike, c) the Client may exercise the guarantee by sending a statement to cloud@aderlo.com within 30 days, d) the refund covers the full Hosting Service fee, e) the refund is made within 14 days using the same payment method.

§ 15. Complaints

  1. The Client may submit a complaint regarding the Hosting Service to: cloud@aderlo.com or by post to the correspondence address.

  2. The Service Provider will process the complaint within 14 calendar days of receipt.

  3. Failure by the Service Provider to respond within the period specified above shall be deemed acceptance of the complaint — with respect to Consumers and PNPKs.

§ 16. Out-of-Court Dispute Resolution

  1. Consumers may use out-of-court complaint and redress mechanisms, including: permanent consumer arbitration courts at Trade Inspection, mediation proceedings, assistance of consumer ombudsmen.

  2. Detailed information is available at: https://www.uokik.gov.pl.

§ 17. Provisions Concerning Business Clients

  1. This section applies only to Clients who are not Consumers or PNPKs.

  2. The Service Provider's warranty liability towards such Clients is excluded (Article 558 § 1 of the Polish Civil Code).

  3. All disputes shall be resolved by the court with jurisdiction over the Service Provider's registered office (Warsaw).

§ 18. Amendments to the Terms

  1. The Service Provider may amend these Terms for important reasons, including changes in applicable law, scope of services, or regulatory recommendations.

  2. Clients with active Services will be notified of amendments by e-mail at least 14 days before the effective date.

  3. A Client who does not accept the amendments may terminate the Agreement effective as of the date the amended Terms enter into force, with a right to a proportional refund for the unused Billing Period.

§ 19. Final Provisions

  1. Matters not regulated by these Terms shall be governed by Polish law.

  2. The choice of Polish law does not deprive Consumers of the protection afforded by mandatory provisions of the law of their country of habitual residence.

  3. These Terms, the Privacy Policy, the SLA and the DPA form an integral whole.

  4. These Terms are effective from 1 August 2026.

ADERLO PROSTA SPÓŁKA AKCYJNA ul. Nowogrodzka 50/54 lok. 515, 00-695 Warsaw, Poland KRS: 0000955282 · NIP: 5492466214 · REGON: 521268860